Frequently Asked Questions
How can we help you? Find the right answers.
We uses J&T Express, Pos Laju, DHL, GDEX and Yunda as our official logistic partner
- Pick up options are available upon request. Customers may purchase goods online and the good arranged and pick up at selected retail stores. Kindly note that pick-up options are only available in Klang Valley.
- Kindly allow 3-5 business days in order to coordinate self-pick-up options
- For pick-up options, you may email to firstname.lastname@example.org or call 03-5523 1213.
Singapore – Pos Laju Service (10 – 15 working days)
Sabah & Sarawak – J&T Express or Yunda (5 – 6 working days)
No delivery to other countries except for Singapore.
Once you’ve placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery details.
We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history when you login to your account.
If you aren’t receiving emails from us, please check your junk folder and add us to your safe list.
Unfortunately, we only provide standard delivery for all orders which usually takes 2-5 working days of your order being dispatched.
You can track your order in our website under Track Your Order
If your orders are out of stocks at the time of packing your order, we will need to cancel it or our customer service team will get in touch with you for an exchange of other color or product item(s)
We will send out an email to confirm the cancellation and you will not be charged.
Our apologies for this.
Your order might be delivered in more than one parcel. If we are still within the delivery time frame, please give it a little time to arrive.
If this time has passed, something might have gone wrong. If this is the case – please contact us, and we will be happy to help!
We are sorry you have received the wrong items.
Please get in touch with our customer service team, and we will arrange for an exchange or refund to you.
We are truly sorry for this.
Please get in touch with our friendly customer service team, and we will arrange for a replacement or a refund to you.
We accept most payment methods.
- Credit card / Debit Card – Visa / Master
- Online Banking – FPX
- E-wallet – Boost / Grab / MAE / Touch & Go
Once you have placed your orders, the orders starts going through the system right away, so that we can have it delivered to you as soon as possible.
This means you can’t cancel or change your orders once confirmation has been made. This includes adding or removing items, changing of colors or sizes, delivery address, delivery options or email address on the order.
If you are getting error messages when making a payment, please make sure you have entered all the details correct. You might want to contact your bank to make sure there are no problems with your card.
If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us. Your card provider will have more information.
You may use your promo code provide upon check-out online. Kindly key in your promo code before making payment.
It is not possible to use more than one promo code per order.
You may use the shoe finder function provided in our website to get the correct size for your footwear.
OR you may refer to our size chart shown at the product listed.
Check back as we re-stock as well as getting new items regularly. You may also contact us directly to check on the stock availability.
Contact our customer service team on the restocks of items, alternatively, you may follow us on via social media when there is new arrival or product re-stock.
Yes, you can exchange your purchased goods within 14 days provided the tags and box are in place and in good condition.
Yes you can get a refund of faulty or spoilt items within 14 days.
Kindly get in touch with our customer service team and we will be happy to replace or refund them.
You may write in to us at – email@example.com or you can leave us a message at our contact form. We will revert to you within 3-5 business day.
If you have purchased an item online, you cannot get a return in-store.
You may get a return only if you have purchased an item(s) in our Brooks Store.
It takes between 5-10 working days for your refund to be reflected in your bank account.