1. All delivery times are indications only (as provided by service provider)
2. Indication of time will take place once goods are packed and dispatched from Brooks.
3. Delays in shipment may occur when a specific product is out of stock or temporarily unavailable from our suppliers. You will be advised via email of any substantial delay.
4. In the event of your ordered items are in- stock and some are being substantially delayed, we will contact you with the option to split your shipment. Additional freight charges may apply.
5. Delivery times may vary, particularly for remote locations.
6. The delivery times mentioned are an indicative time for delivery from when your orders are being shipped from Brooks.
7. Once your order has been dispatched from Brooks, we are unable to change the delivery address or redirect it to another address.

PLEASE NOTE: This policy is only valid for online purchases of footwear, clothing and accessories via brooksrunning.com.my.

For all other purchases of Brooks products via a retail store please refer to the store of purchase for their Shipping & Returns Policy.

Returns

Products purchased on brooksrunning.com.my can be returned within fourteen (14) days of delivery in accordance with the RETURNS POLICY below.

Apart from faulty products, products purchased on brooksrunning.com.my can be returned within fourteen (14) days with the condition that the goods are in their original packaging, unworn, unwashed and tags still attached.

You shall be responsible for the return’s shipping costs unless that we shipped a product that was incorrect or faulty.

Should a product returned to Brooks is faulty, but is found to be in working order, you will be charged for the cost of freight on our discretion.

You will also be charged a service fee for the testing of products.

Brooks will charge a reasonable fee should you return any goods for credit or exchange, which have been damaged while in your care.

Credits / Refunds are limited to the cost of the goods excluding freight charges.

Any disputes shall be judged under the laws of the Malaysia.

Please allow up to fourteen (14) business days for refunds to be processed.

How to return:-

Email us at info@brooksrunning.com.my OR call +603 5523 1213 or +603 5518 8466 with the following information:-

a. Order Number

b. Reason for Return

c. Request for Refund

We will respond within two (2) business days with confirmation whether the products were bought from us and can be accepted for return.

Should you qualify for the Returns Policy outlined below, a Return Authorisation Number will be provided to you.

Once confirmation has been received on your end, kindly pack and deliver your purchased goods to:

Paragon Vest Sdn Bhd
Exchange & Returns 16,
Jalan Lada Sulah 16/11
Seksyen 16, 40200 Shah Alam
Selangor, Malaysia

Products purchased on brooksrunning.com.my can be exchanged within fourteen (14) days of delivery.

How to exchange:-

Email us at info@brooksrunning.com.my OR call +603 5523 1213 or +603 5518 8466 with the following information:-

a. Order Number

b. Request for Exchange

We will respond within two (2) business days with confirmation whether the products were bought from us and can be accepted for exchange.

Should you qualify for the exchange, an authorisation number will be provided to you.

Once confirmation has been received on your end, kindly pack and deliver your purchased goods to:

Paragon Vest Sdn Bhd
Exchange & Returns
16, Jalan Lada Sulah 16/11
Seksyen 16, 40200 Shah Alam
Selangor, Malaysia

Purchased goods will be exchanged within three (3) business days.

Click here for Exchange & Return Form

Important Notice
Shoe Boxes: When returning shoes in boxes, please ensure items are packed inside a satchel & ensure you do not attach anything on the outside of the original shoe box. Should the packaging be marked or in unsatisfactory condition, we reserve the right to reject your return as we will not be able to resell the product.

Once the product has been received and assessed to meet the criteria of our returns policy, we will process the exchange or refund.

Paragon Vest reserves the right to make any order cancellation if the products are not no longer available for any reason. A notification will be given and refunds shall be initiated.

Change of order and cancellation of order will not be permitted once payment has been confirmed.

We have the right to withdraw or cease the availability for all products from the site, without notice.